When I was talking to him and to his mother, I asked him if he had a case manager. He asked what that was and said he didn't have anything like that. I asked if he called Veterans Affairs Canada, and he said that he called them about his bursary for schooling, which they had included as some kind of income for him. He said they would put him on hold, pass him to somebody else, and so on. That made me quickly realize that if something happens to me, my wife doesn't have a Veterans Affairs number. She's a civilian. She can't do anything unless I tell her to or ask for it, or unless she comes at me and asks for it.
This kid's father is dead. The veteran is dead, so who is he going to call? I don't think he has a Veterans Affairs number, or if he does, he doesn't know he does. His father died in 2009. He was just a kid. He doesn't know what to do. He should have the number. They all should.