Yes. I suppose there are a number of ways to do that. I would welcome, for example, the Auditor General having a look at our office and asking such questions as, “The office has been in existence for 12 years. Is it achieving the outcomes that were expected? Does the mandate make sense?” I would share with you that we have a very narrow mandate. We also live and work in an ecosystem in Veterans Affairs where veterans have a number of mechanisms available to them to appeal decisions. For certain things, they go to the Veterans Review and Appeal Board. For others, they come to the ombudsman. For others still, they go to the department for first- and second-level review. When you look at our client satisfaction survey results, and based on what I've heard from veterans, I think that's confusing and frustrating for veterans.
Another thing that concerns me is that when I meet with people, they tell me a story, and when I ask them why they didn't come to us with it, I hear, “We don't think you can help us. We don't think you have the teeth you need.” Some veterans advocates have raised the issue of trust, so when I hear that there's concern in the veterans community about folks coming to us as a result of our mandate, that causes me some concern.