Yes, certainly. Our front-line staff do a great job there. There's certainly value, which our staff take quite seriously, in this notion of being able to help that veteran, when they call, in something that we would call a “hot hand-off”—not saying that it's not in our mandate and that we don't do this, but getting them to the organization or the office that might be able to help them with it.
Our office stats are quite interesting. We had roughly 1,600 calls last year into our office. When you look at the number of final complaints that get actioned inside our mandate, it's quite an interesting number.