You mentioned, Mr. Dalton, about the long wait times being an issue, but when you spoke with people, maybe it was not that great of an issue. If they had regular updates on their cases—regular feedback—would that offer some...? Would regular feedback on where the case is in the system be of value?
The second part of my question is this: Has the reinstatement of a number of front-line service workers made a difference in terms of the level of satisfaction?