The My VAC Account is our online portal for all veterans, their families and survivors to be able to communicate with Veterans Affairs. We've been able to make it a much more sophisticated, intuitive, user-friendly tool, engaging with veterans, with the users, to make sure it actually communicates the information to them in the way they wish to use it.
I think about five years ago we started off the system. My latest data point is that we have 95,000 veterans, family members and survivors who are using the My VAC Account. We are using these various benefits that have come in—an example would be the education and training benefit with the career transition service—to provide some of those services there. Veterans can go into any of our offices. Many like to use the phone. All of that is there as well.
To give you an example of the career transition service, one veteran applied early in the morning, was approved within the hour and that afternoon was contacted for career transition. It's allowing us to use a digital connection between that veteran and his or her service records, his or her medical records, and accelerate the process. To go back to the question about what we're doing, in terms of accelerating services, we want to leverage this digitization in order to assist our employees to provide that quality service to our veterans and their families.