You did answer it and I appreciate that. Now I'd like to continue.
On Monday, we met with the ombudsman, as you're aware. My colleague Mr. Chen described the ombudsman's report card, which he presented to us, as a failing report card, with the number of items that were not completed in the past year. Some of them—I'll just read a couple of them—were triage applications upon receipt based on health and financial need; ensure that all VAC benefits are in place at time of release; upon receipt, immediately return applications if required documents are missing; provide each applicant with an individualized, expected turnaround time for their application, and inform them if the decision will be delayed and why.
Why has this government not implemented these easy fixes? They're easy fixes. No wonder we're seeing a backlog, and no wonder we're getting that report card from the ombudsman.