I haven't had a veterans service agent so far, but I've been told by my 8,000 members that many of them have lost their case management. Even though they're still on a treatment plan, they've lost their case managers and have to go through the veterans service agents. As I mentioned in my opening statement, many of the members said that the veterans service agents don't have the experience to work with case management.
On May 19th, 2016. See this statement in context.