I'm going to stop you there, because I don't want to run out of time and I have lots and lots of questions for you.
I want to make sure I understand this correctly. If a veteran presents himself at VAC, asks for benefits and so on and so forth, and goes through the process and unfortunately gets denied service, there is a checklist somewhere that is magically produced by VAC that says these are things that he provided and this is what he said, and these are the gaps. You get that. It's nice and dandy. You mentioned your checklist of decisions.
From there it takes 16 weeks, hopefully. You mentioned that usually 50% are overturned, and in almost 81% of those cases it's because of new evidence or a veteran's testimony.
Could we not have it so that somewhere along the way when a veteran first presents themself at VAC, they're given the decision criteria, to the effect, if you have osteoarthritic problems, you are going to need a doctor's note clearly indicating X, Y, and Z—that you're going to need this, this, and that?
The problem right now from what I'm understanding is that from the time a veteran shows up to the time the decision is overturned, we could be talking about 32 weeks, and it's not retroactive. They have not been getting any benefits. There's no incentive anywhere; no one is saying they are going to make that retroactive, that we made a mistake somewhere over here or we didn't ask you for the right paperwork.
How is a veteran supposed to know that they need X, Y, and Z? They are ill and injured. How are they supposed to know? Who's making the effort to try to make sure that the decisions are being made early enough so that we can get the folks the care and benefits they need? Could you elaborate on that, please?