We have a performance assessment process for members as well. That factors into my recommendations with respect to reappointment, and the choices we make with respect to training.
I probably sit on about 300 cases a year. Of the probably 3,300 decisions, I've read more than 1,000. I provide feedback to members. We have a quality management unit that reviews decisions as well, to make sure these decisions are well written and to explain to veterans what decision has been made and why.
I don't ever want a veteran to leave and not have received benefits and not understood why that happened. As well, I don't want other veterans.... If they see an individual with a knee claim who got entitlement, they need to be able to read that decision and understand why, so they can try to fill that out. That's why I'm so committed to publication.