Yes. One of the common ones is the opportunity to tell their story, the importance people see in actually being able to sit down and tell their story in their own words.
A number of people have said, “Well, I didn't know I was going to be given the opportunity to have a closing statement”. As a result, we amended our pre-hearing materials to say, “and you will be given an opportunity at the end of the hearing to add any closing comments you choose to make”.
Some veterans prepare documents, prepare a statement, whereas other veterans just tell it from the heart, and some don't say anything. Some are just happy with the way the advocate has presented their case. Improvement in pre-hearing materials has been one of the things we have learned.