That is a super question. I spoke with Mr. Landry who came to see each of the presidents. That's the problem for Mr. Landry at the Veterans Review Board, who is outside Veterans Affairs, as you know, when he has cases come to him. He said right now his hands are tied by bureaucracy and legality. And if it's not in the file, then his 17 adjudicators are stuck.
He asked how to introduce this word “compassion”. He is starting from the top down. And the word “compassion” means, and I use the following example, though I could also use umpteen other ones. I used to work around airplanes, as an air supply specialist. I'm almost completely deaf from working around North Stars. I have nothing on my records. Was I going to complain about that? For the same reason you mentioned, if it's not on the records, it didn't happen. That mentality exists, and it's inculcated, unfortunately, not only in the culture, but also when you get right down to it, if I'm a judge, I have to look at the where do you come under—it's not there.
A good example is along the lines you used about your son. My best friend was in Kashmir. He fell down a hill in Kashmir. He was all alone. He was with a subedar from the Indian Army. He injured both his hips. The nearest medical facility was 60 kilometres away. There is nothing on his records. He gets a refusal letter because it's not in the documents.
This is something for you to bear in mind. You said that you would put it all together and come up with a recommendation.
If you can come up with an answer, then you can make it happen. You can have this tendency go away, and you will be helping the people in Charlottetown who get a very bad rap now—and I say this as someone from a moderate veterans organization.