I agree with Richard, and I'd go one further. That's what they're stuck with. What am I trying to say? The legal emphasis is on medical record approach, and that has to change. That was my third recommendation. Thank you for letting me get it in.
Compassion is not written into the legal act or regulations. A paratrooper has jumped out of a plane 50 times and puts in a claim 20 years later. There's nothing on his medical record, so he is denied.
There's this funny word “compassion”, and the odd thing is, I was speaking to the chairman of the Veterans Review and Appeal Board, and it's got to start working down. He has seen so much of this. How does he work it into the legal? The bureaucrats, the people at VAC say it's not their fault; they have to go to this regulation for the RCMP, that regulation for post-Korea, or another for the modern day vet.
It must be very frustrating for them, because they have to go by the law.