The dental one blindsided me. As I said, the cheque was already cashed, the teeth were already in my mouth. All of a sudden I go to the mailbox and there's the.... I suffer from Brown Syndrome. It sits there for three days before I can open it. But anyway.... And they don't explain it.
There are other instances: with regard to your right knee it's been denied because four years ago you said you were walking okay and now you're not walking okay. It's denied because you had three sprained ankles and your sprained ankle caused your knee injury. That is a very common thing to happen, by the way.
Or it's denied because, in the example of the teeth, they say they're no longer covering teeth for whatever it was. There was none of that in the letter, and none of the letters I have on my file state why. It just states “denied” and it's left up to me.
In the follow-up to that, the problems come from the fact that a lot of our veterans were dealt with by the medical services of the Canadian Armed Forces from start to finish. The one thing Veterans Affairs will ask for is more evidence. We have no control over our files. Veterans Affairs talks to medical services. Medical services has all the files. Where are they going to get more evidence?