The committee heard in earlier testimony that the private sector Manulife SISIP, or service income security insurance plan, provided timely service without problems. The CAV's recommendation for Veteran Affairs Canada, to be able reduce wait times for decisions on disability benefits and rehabilitation programs, is to have a change in VAC corporate culture. This would require legislation to move from a reactive posture to a proactive position to emulate a private sector service provider, starting with VAC being ISO 9000 quality management certified. ISO 9000 certification would bring VAC operations up to international standards, ensuring that VAC services would be consistent in meeting a client's time-related requirements, with performance that is measurable.
On June 2nd, 2016. See this statement in context.