Yes, there is something you can do, madam. What needs to be implemented or brought into VAC's consideration or adjudication is the benefit of the doubt; that's not there now. The veteran is not given the benefit of the doubt on an injury because it may not be on his record.
In my first experience of going in with a problem in basic training, you had to drop your drawers for the sergeant nurse, the medic there, regardless what you were in there for, and it was a great impediment for people to go back. It kept us out on the job.