The VAC transformation plan, launched to reduce the complexity of service delivery, has made progress over the years. One example is the reduction in form length, and the simplification of forms. It also includes the establishment of the online My VAC Account, and the new use of telehealth services to contact veterans for VIP and veterans in isolated or rural communities. The adoption of operation codes linked to common injuries that are associated with military occupations is the most progressive step implemented by VAC in current times.
On June 2nd, 2016. See this statement in context.