Thank you, Mr. Chair.
Thank you both for coming. I appreciate that.
You talked in your opening remarks about speeding up service. We've been talking a lot in this committee about service delivery and how we get it done. We're finding that service is taking a long period of time.
I'm wondering if you could share with us any further comments on steps that you think we could be taking. We've talked about how we identify the steps for the soldier right at the beginning and go through the steps with them. By the time they're done, they're familiar with everything out there and with what's available to them. As they step forward into Veterans Affairs, sometimes we see that files go missed. We lose things.
Can you comment on what you think might be a step, or one or two steps, that might speed that up so that we're not taking 16 weeks but are able to do it in eight weeks?