It could happen through the OTSCC or Montfort Hospital. The OSI clinic is a referral. It could come from the IPSC, the Royal Canadian Legion...you name it. Anybody can refer to us, even a peer.
The first question I ask if they have been released is whether they have engaged with Veterans Affairs. I cannot get them any help unless they have engaged with Veterans ffairs. It is one of the first steps.
We go down to Veterans Affairs hand in hand. We sit down with them and we begin the claim process. I check to make sure they have had a conversation with their doctor and if there has been a diagnosis. It has to be evidence-based. If it's not, then I'm going to communicate to Veterans Affairs that an assessment is required. That's how we begin.