I'm going to follow up on Ms. Mathyssen's question at the very end, dealing with the very first thing that the veterans see on My VAC Account, which is the issue of their finances.
Can you not just move that to the end of the document so that they can fill out all their information, and then give the nice part at the end? If that's the first thing they see, they're going to get their back up and shut down. How hard is it to do that?