If I could just add one more point, for all of you, as a committee, or for organizations, when you're assessing one agency against another, when you're looking at whether an agency met the client's expectations or the outcomes were as expected, you're now measuring across. Typically, what we tend to measure is whether the agency is well-known, whether the agency has been around for a long existence, whether the agency is serving more clients, not whether the quality of their service is measuring what the clients are expecting.
On June 13th, 2016. See this statement in context.