They ask probing questions, sometimes questions that don't even seem appropriate. But it's more on your end of their actually trying to go, “You know what? You should be on this. You should be eligible for this.” There are case managers who do go out of their way to let us know. There are also some case managers who don't tell us anything.
Again, in a lot of how I've been speaking, except for some of the personal experiences, when I speak of “we”, I do that in my role as an anthropologist who is studying people like me, studying other veterans, working as an observer-participant, doing ethnography with them. I've heard so many horror stories coming back over the last five years, ever since I started grad school. This is not just me. This is problematic across the board.