Email. The VAC thing and the 1-800 number thing do not work. Give us the ability to contact our case manager by email.
I do understand, from talking with my three different case managers, that one of the reasons behind not letting veterans contact their case managers directly by email was that, especially with people when they're in moments of psychological distress, sometimes they can be overbearing, make demands, and just hound the hell out of their case managers. I am aware that it happens.
However, we should actually have the ability to have that immediate contact or on a weekend to type up an email because I had forgotten this or I had heard about that and send it off. Okay, they work Monday to Friday, so you're not going to get the response until Monday. However, as a veteran, at least you know you've reached out, asked that question, and can track when they come back to you. If there's something that comes after 5 p.m. on a Monday, it's like, “Oh my God, what's going on? Why hasn't this happened?” or “I suddenly need this”, then the very next day you're going to get a response.
The way it happens right now with My VAC is that half the time you cannot get into the system in the first place. I've never managed to actually get into that system. The 1-800 number , from 9 a.m. to 4 p.m.... Give us email.