There was a time, perhaps more than a year ago, when we heard some informal evidence from veterans who indicated they were not always being advised of all the services and benefits available to them.
Whether or not this practice has ceased since then, I don't know. It seems to me that if you have what the department calls a suite or an array of benefits for veterans, they should be informed about these services or benefits that are available or applicable to them prior to release, if possible.
Whether the department does that through service agents and case managers, or with the assistance of Legion service officers is another matter.
I don't think any service agent or case manager would deliberately refuse to inform a veteran of the services and benefits available to them. The question is ensuring that veterans know what's available and that they apply for the appropriate services and benefits.
I can't provide you with any information about veterans who have told us that they were denied services or benefits other than the news reports that we see about refusals, or veterans who have gone to the Veterans Review and Appeal Board or the Federal Court. They have still applied for these services and benefits, it's just that they didn't receive the result they hoped for.
In terms of outright refusal, no.