That's right. Those are the claims counselled out. Basically, it's giving the client a second opinion, and when they're happy with that opinion, if it happens to be not to proceed and they accept that, then it's counted as counselled out.
Executive Director and Chief Pensions Advocate, Bureau of Pensions Advocates, Department of Veterans Affairs
That's right. Those are the claims counselled out. Basically, it's giving the client a second opinion, and when they're happy with that opinion, if it happens to be not to proceed and they accept that, then it's counted as counselled out.
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