No, not necessarily.
The system that exists in the department is the system that is best suited to deal with the vast majority of the cases. BPA is set up to deal with those cases that are much more difficult and complex to deal with, which couldn't really be dealt with at the first level. If for every single case that came into the department the first level gave the same amount of scrutiny that we do, that would probably impact resourcing, turnaround times, and so on.