A specific example happened just this week. The ombudsman published that transition process for regular forces and for reservists, and it's a wonderful thing. It must have taken months to do.
However, if a veteran or a veteran's family is looking at that and does not relate, you've created expectations that cannot be met. Even though you had great care, compassion, respect, and intention, the way it's perceived on the other end is that they have to fit into those boxes, that they have to fit into that cookie cutter.
I can tell you that everybody I know who has transitioned has not followed that process the way it's mapped, so the message becomes...the big term would be “cognitive incongruence”. If I have mental health issues and I'm not working through those boxes the way I need to, I'm in trouble. I may even be triggered. I might disengage.
Great intentions, great work, and important work must be done behind the scenes, but that's not what you want to present to families. An individual, family-centred, and veteran-centred process has to be the way to go, not a cookie cutter and boxed process.