I will underline one important point. Hiring more veterans who are going to be reaching out to other veterans, and who are a good fit and can handle it, is absolutely critical because of trust. As Debbie has said, just being from that community means there's an instant rapport. A whole lot of things don't need to be said or explained over and again when you get a new case manager or when you get moved to a new city. There are a lot of benefits that come from having folks on the other side of the table who have walked the walk and are trying to reach out and help.
On September 22nd, 2016. See this statement in context.