I think there are enormous commitment, passion, and conviction from the people we've come in contact with in the research community, at VAC, at DND, and within the veteran community. We don't want to minimize, diminish, or water down that passion, enthusiasm, and commitment by overburdening people or by over-focusing on policies, programs, and systemic stuff.
I think we have to make sure that the relationships—the personal side of the service—don't get watered down, but in fact get enhanced and brightened and do not become either over-focused or bureaucratized with respect to policies and programs. We have to make sure that we really find ways to facilitate and strengthen those relationships, to highlight the success stories, to dispel the myths, and to find the nuggets of knowledge and the pockets of excellence and really build on those. There are some extraordinary experiences, and we need to figure out what it is that made them so extraordinary and replicate that. There are a lot of those stories out there as well.