For the most part, the case managers are not too bad with the veterans. They usually understand what they're going through. The difficulty is with the people he has to go through to finally get to that case manager. For instance, about 10 years ago, the first time I went to the Saint John office in New Brunswick to give a briefing, it had a nice little foyer, chairs, a coffee table. Now, though, there's a glass wall about two inches thick. You can't even go to the bathroom without getting somebody to swipe a card for you. I don't know where this fear of these veterans comes from. The case managers get to know them a lot better, and they can solve their problems better.
Of course, people are going to be frustrated, but I think they're playing the violence up too much. It's just the nature of people nowadays. You come armed with information and you want to know why you're not accessing these things. You need an answer. That's where the problem starts, right there.