Thank you, Mr. Chair, and my thanks to our four witnesses for being here.
Monsieur Doucette, you said a number of things and I was wondering about some clarification. You talked about the frustrated or persistent vet being seen as aggressive, being seen as a problem. Should there be special training for case managers to deal with this? It would require someone with conflict resolution skills or at least an understanding that this aggression comes from a feeling of not being well served, a feeling of desperation because they're not getting the help they need, or a feeling that they're not getting any better.