Thank you very much for being here and for your presentation.
On the concierge service, I just want to hear a little more about what that means and what it actually looks like on the ground for releasing members. I believe you're absolutely right. It would be beneficial to have one person, one point of contact, to deal with the releasing member and to ensure that they always know who is helping them out on a certain issue. Could you explain what you mean by a concierge service?