I think we're here not from design but just because of circumstance. Each time there's a new theatre of operation, or whatever the military may be doing, we come in and we lay another program in place that brings its own level of bureaucracy. We were dealing with a service delivery model that was created, I think someone suggested, in 1967. All we've done to that is we've digitalized most of it. But we've bolted pieces onto it, over many years, and the system has become very complex.
I don't think it's intentional that we got here; I think it's time and space that's put us here, but I do believe there's a real desire to change it now.