I think for it to be a holistic approach to helping the member transition, the families have to be involved. The military says that the family is strength behind the uniform. I'm a firm believer in that. To transition a member out and not have the family involved to understand what's next and what life looks like in the future, I think would be a hole in the service. My hope is that the concierge service will not only take the member, but that also any questions, comments, or concerns from the family could also be addressed through the same portal.
On October 6th, 2016. See this statement in context.