Most definitely. I not only want to see the member have one place to reach out to, but I also want that concierge to be reaching out to the member over time: “If I haven't heard from you in a week.... Let's just touch base to see where you are. Did you get to your appointments? Have you made your rendezvous, or wherever you're supposed to be?” It's a bit more than just helping them with the application and then it's over. It about making sure that they get to their destination.
