I would totally agree with you there. I would say that to work on the front lines, especially at Veterans Affairs, it takes a dedicated and special person, because some of the things you are going to deal with are going to be different from those in a lot of other departments.
You need to understand military culture. There are certain things that you have to understand. You have to understand the way that an injured soldier's mind works at times, so that you're able to mitigate situations before they actually arise. It's difficult. Sometimes you can be having a conversation and things can change very quickly, and if you don't understand that, if you don't know that this is reality, then you're probably going to leave very quickly because it's not what you thought you were signing up for.