Yes, there have been a couple of situations. A couple of directives I heard about that came across my desk were a little difficult for me to read, for me to deal with. They were pretty much of that mantra.
Realistically, it takes time to do a full assessment on a veteran and their family and their situation. That case manager is going to pretty much be out of commission for a bit of time while doing that full assessment. What that basically means is, again, if you are extremely understaffed, that is going to take this case manager out of commission for a day, and unfortunately those are some of the directives that I've heard that have come down.
They weren't full directives. They were more the unwritten type of rules or expectations, I guess, that were being promulgated by some senior-level management.