What motivated it was job cuts. When you start out as a small department anyway, and you suffer massive cuts pretty much to the front line, unfortunately you have to change the way you do business. We could not do business the way we were doing business.
It was sold, I guess, as a way to improve efficiency and a way to save some money, but what we basically did is give a whole chunk of money to Blue Cross and send the work there, so we're not actually saving money. We just created a more convoluted system that is harder for veterans and employees to work through because we, as employees, have been removed from that process.