Thank you very much, Mr. Chair.
Thank you all very much for being here today. I really appreciate the different points of view you have brought. Certainly we want to listen to what you're saying and hopefully make thoughtful recommendations to the department.
Mr. Gannon, I would like to start with you. This study we're doing is on service delivery. Obviously I agree with the point that the folks who work on the front line are essential to making sure that proper service delivery is given to the veterans in our country. Getting the case ratio down to 25:1 is important.
I hope I can take from your comments that we're on our way but we're not there yet. Your comment is that we're not moving fast enough, but we're on the right track. Would you agree with that?