Okay, and I think that would be the point of the concierge service. We're here to help solve your problem. It's not about saying, “It's not my issue.” It is your issue if you're the concierge. You have to take it on and help find the solution, so I appreciate that.
With regard to the trial that you mentioned, where they tried opening at more flexible hours to ensure veterans had services provided, you'd like to see that come back. Can you explain the trial that happened and what the hours looked like and how it worked?