Thank you, Mr. Chair. It's an honour to be sitting on this committee, to be frank.
I'm going to jump right into it because I only have five minutes.
Mr. Gannon, you mentioned this, and I think you did as well, Mr. Mac Culloch. It's somewhat disturbing to me, and unconscionable, actually, that two out of ten Blue Cross claims were being rejected at one point. Mr. Gannon, you said that it's now up to four and a half out of 10. Why is that happening? Is it a problem with our provider? Is it that information is not being filled out? At a minimum, how can that be corrected?
I'd like Mr. Mac Culloch to step in on that one as well.