No, and that's one of the gaps we've noticed. What we've done in the last couple of years under Pierre's leadership is we have a liaison officer sitting with Veterans Affairs. We've been working on this outreach program trying to educate our members on how this works, that if they are going to apply to VAC, to set up a My VAC Account, and what that means. We've all worked on that, and we've all worked with the veterans on how they can get that.
We also have several other partners. We've had the Legion come to the table. We're seeing if we can expand our network to educate our people, because DND is very well educated on this. We're finding there's a gap, but we're getting better.
As they go through the service, now that they understand about VAC pensions, the members are reaching out to our people a lot more. There's a lot more information out there. They're getting very well educated. As we go along—the future state—we're going to try to get into a formalized partnership with the Legion, our veterans, to get that up.
The last piece of it is the Veterans Review and Appeal Board. They talked to us over the summer and are giving us some feedback on our application packages. One thing they noticed is the applications for our members are not as fulsome as they noticed with DND, which shows the gap there. They're even providing, through Pierre, and Superintendent Boughen, some stuff that we can maybe get out to our members which says that if they are going to apply, what they are going to need.
Our biggest gap we're finding is with our health files. For years, since we've had our own health files, our members might not have been documenting injuries, because it didn't matter which injury it was. Because of that, and because we use private practitioners, the health file is not as fulsome as it should be. It's either sitting with a private practitioner.... If that private practitioner retires or gets elected to Parliament, that file may no longer be there, and that's something we need.