I believe it's critical. I'll be honest with you that we have not been good in the past at keeping that connection. That's why we're now investing in a fulsome disciplined and managed program, to ensure that this is happening.
In the last three or four years, we've been telling our supervisors that this is their responsibility. In the past, it was part of our responsibility as officers, or of one of the nurse practitioners or nurses that we had on staff. We're telling members, “That's your person. That's your employee. You have to keep that contact, that connection to the workplace.”
It's critical. It's something that we probably have, for lack of a better term, failed at in the past. We're trying to rectify this as we go forward.