Once they're a veteran, then, it's services through VAC, as if they were a CF member.
The other thing that struck me was that in the brief you said that in the process of reaching out to members, you maintain a member's connection to the workplace. We heard from some veterans that this was an issue, that they felt detached from the workplace, and for some it was a very painful thing to either be isolated from the workplace or to be compelled to go back into it.
I wondered how important that is, in terms of your process, that the member be connected to the workplace.