Certain documents from the medical record can very easily be provided to an individual, but to provide the complete medical record requires us, under the Privacy Act, to go through each page and remove information that's considered third party information. That takes some time to do as you can imagine. Nonetheless, as General MacKay has mentioned, we have a higher number of additional people to complete this task, and the time it takes is significantly shorter now than it was in the past.
On November 15th, 2016. See this statement in context.