Yes.
I don't mean that to knock post-secondary education. I've done post-secondary and I know its value. However, what do we have to teach you to make you understand how to deal with these people? There's no program out there for it. In fact, the reason we're all speaking today is that you're trying to pull that information out of us; you're trying to understand that.
Barry doesn't have to learn that. He should be your case manager, your next hire, right down there. No questions asked, that's the guy, and better than me because he has done some of these things. The government should be tripping over itself to hire Barry Westholm. Instead they'd rather hire someone with a sociology degree who's going to come in and then get burnt out because they don't know how to talk to 25 vets. Come on, the answer is so painfully clear that Veterans Affairs needs to have a hiring quota of veterans.
The federal civil service has no problem saying it needs to have this many indigenous employees and this many females. By far, that department should have a minimum number of veterans in it.
The next thing to go along with that is that you need to steal good ideas and the military has a very good idea about quality control. It's a game of telephone. The commander comes to visit the troops and it is to shake hands, but it's also to see how things are actually going and if the message he entered at the top is the one coming out at the bottom. That needs to happen in the department, particularly on the employment file. What is really happening right now, sir, on the employment file is that we're punting to civilian organizations. True Patriot Love is great, but it should not be a federal government policy to refer you to True Patriot Love for retraining. That should be a complement, an add-on to the programming that's already there.
Those would be the two things I would look at right away.