Yes, that was a lot of the experience. They were doing a checklist like they were preparing to pack a Jeep to go back overseas: does it have this, does it have that? That was my experience. They had the checklist, and it was, “Have you been through this? Have you heard this? Have you received this package? Have you seen this page?” It wasn't, does it make sense to you? Nor did anyone take a real crack at trying to keep you in the system. It was just so they could then say a year later, if there was a problem, that they had ticked every box and done everything.
You certainly felt that was what was going on. That's what happened.