To the entire committee, please be assured that we take this extremely seriously. The main group working on this, the “It's Just 700” group, have been to our stakeholder conferences. They are part of my service excellence advisory group. She, the person leading this group, sits on this to make sure that we understand it. I do not want in any way to downplay this. We take this very seriously.
On December 6th, 2016. See this statement in context.