I'm not sure the role of case managers would change. I think what would be happening is that we would become conscious, then, of how one benefit affects another. A lot of times right now, not necessarily case managers but people who administer benefits sometimes work in silos and don't know that a benefit affects another. That's what we're talking about here.
For instance, we have a permanent impairment allowance that provides benefits for life, yet we have introduced a benefit for financial security after 65. If the PIA, for instance, was easier to access and was applied to more people, then they're people who wouldn't need those benefits for life. What we're saying is, look at the outcome and work from there. Obviously, the administration of those benefits would change, but not necessarily the management of cases.
What's happening right now is that a veteran has no idea what he's entitled to, but he can go to the Veterans Affairs Canada website and to the benefits navigator or browser, and he'll find out what he could be entitled to. What we're saying is that you shouldn't have to go to the website. When you leave the forces you should be able to know what you're entitled to. You may not need it now, but this is what you're entitled to whenever your need arises. It should be automatic.