To answer the first part of your question, yes, service levels obviously are different. In big cities they have big offices for services. But I think we have to make a distinction here between access to services and access to health care, for instance, and treatment. There is compensation provided to veterans and their families if they have to access medical care, whether it's medical appointments or services.
With regard to information and communication, I think what's important to realize here is that with the demographics of veterans in Canada, we still have a lot of older veterans, the older generation from World War II and Korea, and they need a different level of service, with different types of communication, from the modern-day veteran.
On the level of service, of course the expectation levels are different now. The modern-day veteran has access to information and they have expectations. It's quite different. The challenge right now with Veterans Affairs Canada is making sure that they can meet the needs of all generations of veterans. That's not an easy thing to do, especially when there are regional discrepancies.
In the area of health care, for instance, Veterans Affairs Canada complements whatever the province is offering. That handles the problem of regional inconsistency as far as level of care is concerned. There are different levels. It's a challenge for Veterans Affairs Canada not only to meet the needs but also to meet the evolving needs of veterans.