The application process for different benefits requires people to fill in different forms, to have different interviews. Where there's an adjudication mechanism, there's an assessment of their ability and disability. In every one of those instances, somebody suffering from PTSD or any non-visible injury has to repeat their story: why, what is the cause, what is the reason for their state of being? That happens all the time.
I'll give you a good example. If we have a file, for instance, that needs to go to the military ombudsman, we do a hot transfer of the file. We tell the military ombudsman what the story is so that the individual doesn't have to do that again. Sometimes it's a matter of switching case managers, or a matter of switching the personnel who are looking after that veteran, and they have to retell their story. It's the same thing when you're talking about tombstone data. Why do you have to refill, 26 times, 26 forms? Fortunately, there is some work being done in that area right now.